When does your shop open and how does it work?
- Our shop opens every Friday and Saturday at 10am AZ time and closes once we recieve a certain amount of orders we're taking that given day.
Do you ship worldwide?
- Yes, we do ship worldwide!
Do you do meet-ups for local orders?
- Please send us a message! We're always happy to meet-up with customers who live near us and we'll refund you on shipping :)
How do customs work?
- We always take custom ideas through the 'contact us' option on our website! All custom ears can be purchased through our custom ear listing - it is a set price of $55, with absolutely NO limitations! We add the custom listings in our shop every now and then. If you're interested in buying a custom pair, stay updated through our Instagram @Mouseketearsbowtique! We announce when we're taking customs through there :)
What does RTS mean and when will you have them?
- RTS means "Ready to Ship". These are ears that have already been made and are ready to head off to the post office! We will announce upcoming RTS sales on our Instagram @Mouseketearsbowtique and showcase what will be available prior! Our RTS sale will take place here on our website. RTS ears from our RTS sales are usually mailed within 1-3 business days.
What are preorders?
- All of our ears, unless otherwise listed, are preorders (meaning they have our 7-8 week turnaround time).
How can I get my order sooner than 7-8 weeks?
- We offer a seperate rush fee of $15 that will guarantee early arrival! It is available as a seperate listing in our shop; please make sure to include the date you would need your order by at the note to seller at checkout
Are your ears top heavy? Will they hurt my head?
- It all depends on the design! Some ears are slightly heavier than others. Both Sabrina and I get headaches very easily, but have had no negative issues with our ears. We will gladly build your ear on a slightly bigger headband if you wish!
Help! My item got lost in the mail/I never recieved my order!
- Check your tracking! If your order says it was delivered, but you never recieved it, talk to your local post office! Unfortunately, we are unable to do anything on our end about missing packages. If you find yourself in a sitatution like this, send us a message and we'll send you a discount if you wish to reorder :) We do not give out refunds or exchanges.
How much do your ears cost?
- The prices of our ears range from $30-$60 (not including shipping). Our Harry Potter inspired bows range from $14-$20
Do you do give out coupons/discounts for bulk orders?
- We do! Send us a message through the 'contact us' of how many ears you had your eyes on and we'll send some magic your way :) As for small discounts, we're always doing fun giveaways for our followers on Instagram to win discounts/certain amount off of an entire purchase! @Mouseketearsbowtique
Am I able to customize an ear?
- Of course! Leave a message at the note to seller at checkout of what you want us to leave off/the changes you wish to make (ex. no bow, different fabric choice, etc). We do customize ears that are part of our RTS sales, we can only customize preorder ears :)