Shipping & Policies

Welcome

Hello Everyone!
We started making ears for ourselves for future Disney vacations and loved them so much, we decided to open MouseketEars Bowtique for everyone to share! ♥️

All MB mouse ears are handmade and made to order so therefore, no two ears will be exactly alike.

If you have any questions, do not hesitate to message us.

Follow us on Instagram!
@mouseketearsbowtique

If you would like a custom order, message us and we will work with you to come up with a design perfect for you!

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

US shipping:
$7 for first-class shipping anywhere in the United States.
Each additional ear will be an additional $3.

Each pair of ears are made to order with a time frame of around 6 weeks due to the amount of order we receive
It will take about 8 weeks for you to receive your order
SHIPPING CONFIRMATION AND TRACKING will be delivered via email from Etsy by Pattern once your ears are marked as “shipped”
** Please note customs may take longer than 6-8 weeks depending on design.

Ear making production time frame is an estimate
If you need your order faster, purchase the add-on "Rush my order" for $15 with your ears and tell us when you need the ears by and we will be happy to accommodate :)

We also have upgrade shipping options at checkout.
First-class shipping (3-5 days) is $7
Priority shipping (2-3 days) is $10
Priority Express shipping (1-2 days) is $25
These, however, WILL NOT decrease production time of 6 weeks.

Message us prior to ordering to clarify if you need your ears sooner :)

International shipping:
$35 for shipping internationally.
Each pair of ears are made to order with a time frame of around 6 weeks.
Shipping time will depend on where the ears are shipped to worldwide.

**Interested in buying in BULK?
Use code BULKORDERS for 15% off orders of 8 MB mouse ears or more! :)

DELIVERY
We are not responsible for lost, stolen, or damaged packages. We package our ears to ensure a safe transit. Once packages are dropped at USPS, they are out of our hands and we are no longer responsible. If you have any issues with delivery, contact your local USPS for more information.

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

We do not do refunds or exchanges at this time. Our ears are handmade and made to order and therefore will be slightly different from the ears on display. If you have any problems with your order, please contact us within 48 hours of your delivery and we can work with you to fix the issue.

Additional

Our ears are entirely handmade and therefore, should be handled with care. We do not recommend wearing ears on rides. We also recommend packing ears in your carry-on bag, since they are fragile. They are also not waterproof, so we do not recommend wearing them on water rides, or in any rain, drizzle or downpour, or in any other extreme weather conditions. Direct heat will damage your ears. Washing and drying your ears will ruin them. Please do not leave your ears in a hot car, garage, or anywhere without A/C, we use hot glue on the ears and heat will cause the glue to melt and your ears to fall apart.

These mouse ears are not licensed Disney products.
Some ears are however, hand-crafted from licensed Disney fabric.
I am not affiliated with or sponsored by Disney Enterprises.

Legal imprint